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Managed Service Desk

Is your IT team stuck in response mode? Is your organization unable to fully leverage its IT talent because Service Desk issues take up too much of their day?

Elevate your Service Desk experience with superior, personalized customer service from GANTECH’s highly skilled, engaging team of U.S.-based technicians. GANTECH provides Managed Service Desk support that covers a wide range of capabilities, including:

  • Thin clients and Virtual Desktop Infrastructure (VDI)
  • Hardware and network troubleshooting with Network Monitoring and Management
  • Remote peripheral printer support
  • Mobile device management
  • User administration with Active Directory/user adds/deletes
  • Desktop performance problems
  • Virus and malware infection prevention

 

Key Features of GANTECH Managed Service Desk include:

  • 24 x 7 x 365 support
  • After-hours support and/or customized hours as needed
  • Level II technical and first call resolution support
  • Proactive customer notification of service outages
  • Network and communication asset tracking
  • Single point of contact for customer business and operational requests
  • Service Level Agreements
  • Proactive monitoring
  • Disaster recovery assistance

GANTECH provides ongoing monitoring and issue tracking using robust ticketing management system, ensuring incidents are managed quickly and seamlessly. Our methodologies are based on those supported by the Information Technology Infrastructure Library (ITIL) framework and Project Management Institute (PMI).

Reporting and Continual Improvement

GANTECH’s Managed Service Desk reporting provides our customers with regular updates on contractual requirements. These practices promote continual improvement and rapid resolution of our services which are laser-focused to enable your organization to achieve the next level of success.

Contact us today to learn more about how GANTECH’s Managed Service Desk can take your team out of the trenches and elevate your organization’s IT capabilities to the next level.

GANTECH Managed Services Delivers More

Learn more about GANTECH’s Managed Services Offerings:

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